Terms of Service
These terms are an agreement between you and SYR Management Services LLC, an Arizona limited liability company (“SYR,” “we,” “us”), covering Scale. Your. Results. (the “Service”). By creating an account or using the Service, you accept them. If the Service asks you to check a box or click to agree, that click is how you accept these terms.
1. What the Service does
The Service is a set of small-business tools: a Profit Planner for revenue, expenses, margin and break-even; a Waste Eliminator for scoring the eight classic waste types and tracking the actions you decide to take; and an SOP Library for writing procedures and flagging the ones due for review. It is available in English and Spanish.
2. The numbers are guidance, not advice
Break-even figures, margins, industry benchmarks, waste scores, priorities and the plain-language explanations beside them are calculated from what you enter. They are planning tools to help you think, not professional advice.
- Nothing in the Service is accounting, tax, legal, or investment advice, and SYR is not your accountant, lawyer, or financial adviser.
- Industry benchmarks are general ranges from public sources. Your business may differ from them for good reasons.
- You are responsible for checking any number before you act on it, and for decisions about prices, staffing, spending, or anything else.
- Procedures you write in the SOP Library are yours. Making sure they are safe, lawful, and right for your work is your responsibility, not ours.
3. The demo, and what a subscription costs
- The live demo runs on sample numbers, needs no account and no card, and is there so you can see each tool work before paying. Nothing you do in the demo is saved.
- There is no free trial. Once you create an account, a tool is available when you subscribe to it.
- Tools are sold separately — Profit Planner $12 per month, Waste Eliminator $9 per month, SOP Library $9 per month — or together as Full Access for $24 per month, billed in advance as shown in the app.
- Payments are processed by Stripe. We receive plan, subscription status, and billing dates. We do not receive or store your full card number.
- You can cancel any time. Cancellation takes effect at the end of the current billing period, and we don’t refund partial periods.
- We may change prices with at least 30 days’ notice by email, starting from your next billing period after the notice.
4. When access ends
If a subscription ends, the months, waste assessments and procedures you saved are kept for 30 days so you can resubscribe or ask us for an export. After that they may be deleted. You can ask for an export at any time while your account is open.
5. Your data
What you enter — your business profile, revenue and expense figures, waste assessments, action items and procedures (“Your Data”) — stays yours. You give us permission to store and process it only to run the Service for you. We do not sell it and we do not use it to train models. How we handle it is described in the Privacy Policy.
6. Your account
Keep your password to yourself, and tell us promptly if you think someone else has your account. You are responsible for what happens under it. One account is for one business; if other people in your business need access, each should have their own login.
7. Acceptable use
You agree not to misuse the Service, including by accessing other users’ data, interfering with its operation, reverse engineering it, reselling it without our written permission, sending spam through it, or uploading unlawful content. You also agree not to use the Service to violate any law that applies to your work.
8. Availability and changes
We work to keep the Service available and Your Data safe, but we don’t guarantee it will be uninterrupted or error-free. We may improve, change, or discontinue features. If we discontinue the Service entirely, we will give at least 30 days’ notice and a way to export your records.
9. Disclaimers
Except as stated in these terms, the Service is provided “as is” and “as available,” without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the fullest extent the law allows, SYR will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, including losses from a business decision made using the Service. SYR’s total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim.
11. Indemnity
You agree to defend and hold SYR harmless from claims arising from your business, your use of the Service, Your Data, or your violation of these terms.
12. Governing law
These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Except where applicable law requires otherwise, disputes will be handled in the state or federal courts located in Maricopa County, Arizona.
13. If the business changes hands
- SYR may assign these terms and transfer your account and the Service in a merger, acquisition, reorganization, change of ownership of SYR, or a sale of the Service or of all or substantially all of SYR’s assets or equity.
- A change in who owns SYR does not, by itself, require your consent. Your plan, your price, and your data go with your account; the company on the other side of the agreement is the only thing that changes.
- We will email the address on your account at least 30 days before the transfer, unless a shorter period is required by the transaction or by law, in which case we will give as much notice as is reasonably possible. The Privacy Policy explains what happens to your information.
- As a condition of the transfer, the new owner must assume these terms and the then-current Privacy Policy.
- If you do not want to continue with the new owner, you can cancel and export or download your data. You will not be charged again after you cancel.
- You may not transfer your account or these terms to someone else without our written permission.
14. Changes to these terms
We may update these terms. If a change is significant, we will notify you by email at least 30 days before it takes effect, at the email address on your account. Continuing to use the Service after that means you accept the updated terms. If a change would add binding arbitration or reduce a privacy commitment already stated here, we will ask you to agree to it directly rather than rely only on your continued use.
15. Contact and the whole agreement
These terms and the Privacy Policy are the full agreement between you and SYR for the Service, and they replace anything said before about it. If a court strikes out part of these terms, the rest stays in force. If we do not enforce part of these terms right away, we have not given up the rest. An email to the address on your account is enough notice from us. SYR is not liable for delays or failures caused by events beyond its reasonable control.
SYR Management Services LLC
Email: support@syrresults.com